Who We Are

With more than 100 years of Industrial Experience, User Centered Design Services, Inc. is a U.S.-based organization serving a world-wide list of clients. We are a consultancy focused on operational excellence, with a vision to implement Best Practice solutions. We can evaluate your current plant condition, make realistic and achievable recommendations for improvement, and aid you in implementing our recommendations. We design optimal overall work environments with time-tested, top-to-bottom improvements in both operator and organizational performance that garner proven results. Our clients report dramatic improvements in incident prevention, decreased time to correct alarms and increased success in returning to normal operations. Since its inception, UDCS has demonstrated vital diversity by actively engaging clients in every global region and across multiple industries. We combine our extensive expertise and key industry affiliations to provide the framework for successfully meeting our clients' business objectives. Our industry experience includes: Iron & Steel, Copper, Aluminum, Oil and Gas, Refining, Petrochemicals, Radar, Pipeline, Power Plant, Transmission and Distribution Centers, Pharmaceutical, Carbon Plants, Pulp and Paper, Financial, and more.

Customer Scenario

Does this sound familiar?
  • You have an older production facility with control hardware from different vendors, ranging from pneumatic to distributed control. An upgrade of DCS equipment is necessary to increase reliability, reduce maintenance costs and implement advanced control, but you are unsure of what new equipment purchases will best suit your needs.
  • Your plant is split into multiple control rooms, each serving one or two units. The buildings are old, some are in poor condition, and they all place your operators too close to the unit in case of fire, explosion, or toxic release. Your safety personnel are saying you must spend a significant amount of money to replace, relocate or upgrade the buildings.
  • Benchmarking surveys indicate a surplus of operators. Upper management is considering first quarter staff cuts, but it is unclear how to decrease worker population without compromising safety.
  • It falls to you to find cost-effective strategies, justify a positive payout, and secure approval for expenditures.

How We Help

User Centered Design Services, Inc. can best serve a client when we are brought onto the project early. After an introductory workshop to educate site management about the benefits of Best Practices implementation, we move forward with a feasibility study, assessments, and analysis, along with helping in the development of detailed justification points to be presented for managerial approval of a front end loading process. We then move into design, staffing, and even architect and vendor selection. No stone is left unturned. Are you ready to rid yourself of the guesswork and get our world-class team on your side? Now is the time to put our extensive, proven experience to work for you.