Client Testimonials

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"Ian has consulted for us in the area of alarm management, central control room design, process control management and operator workload assessments. He is, without doubt, one of the world's experts in these fields and has assisted us in implementing leading edge techniques with definite business outcomes."

— Angelo, Senior Process Control Engineer, BHP Australia Worsley Alumina


"Ian Nimmo and User Center Design Services provided value insight to Calgon Carbon in developing practical options to implement a consolidated control room. Ian has the rare ability to quickly analyze the culture and needs of an organization from on site interviews. He accomplishes this thorough his command of the concepts and best practices for process control that allows him to establish immediate rapport with all levels of an organization."

— Peter M. Yacoe, P.E., Plant Manager, Calgon Carbon Corporation, Big Sandy Plant


"Ian Nimmo was instrumental in helping us establish a company standard for operator graphics at Lyondell. We value his enormous expertise and excellent understanding of situational awareness and consult with him to support our efforts to establish an operational philosophy of operating by awareness."

Lothar A Lang, Ph.D., Consulting Engineer, Control Systems and Electrical Engineering


“Ian’s depth of knowledge and ability to persuade the end-user to think beyond their immediate technical requirements to consider people and business process requirements allowed us to design a really comprehensive Statement of Requirements. This both helped us win the implementation project and deliver a successful solution that has the best chance of delivering benefits for many years to come.”

— Chris Hotblack, Managing Consultant, Business Operations Consulting, Invensys Process Systems - Europe, Middle East & Africa


"UCDS brought forth a new perspective and methodology that was not only useful but vital in the changes we are making in our operations group."

— Michael Wright, VP Operations, Holly Refinery 

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