Specializing in HIGH PERFORMANCE OPERATIONS

User Centered
Design Services, Inc.

Get a Quick Overview of Your Organization’s Alarm Management. Take Our Assessment Now!
MONITOR

Control Room Design

SHIELD

Assessment & Strategy

BADGE

Consultation

Expert Consultation Services

Get to Know UCDS

We have been in the control room optimization business for more than 30 years. We bring a unique perspective to plant operations and reliability leaders.
 
You know how control room operators are expected to catch problems before they turn into shutdowns, incidents, or production losses? They struggle with this because they are reacting after the event is already happening, they don’t see it coming, and the operator interfaces fail to guide them to the proper response – simply not enough time to react with the tools they have today.
This is where we come in:
We assess the operator response capability and implement changes so operators go from reactive to predictive. They go from unaware to situationally aware. We drastically improve operator response time and implement solutions that can even prevent situations from ever becoming situations.

Innovative Techniques

Ergonomic Designs, Specialty Field Operations & Integrated Automated System

Top Notch Training

Alarm Management Training As Well As Operator Training Development

Help Your Team Be Their Best
With Our Online Alarm
Management Course

USER CENTERED DESIGN

6-step Approach to High Performance Control Operations

The Big Picture

A high-performing control room starts with the operator. This 6-step process ensures every decision is based on their needs, resulting in safer, more effective operations.

How It Works

These six steps build on each other in a logical order. Each step provides the input for the next, ensuring nothing is overlooked.

Flexible In The Real World

If you're already satisfied with your staffing, alarms, or graphics, you can start at the step that makes sense for you. This approach is flexible, but the result is the same: a control room designed around the operator.
  • Start with a staffing study to determine the right number of operators.

  • Distribute and rationalize alarms so each operator has a manageable load.

  • Identify what information operators need for situational awareness.

  • Determine the best way to present that information.

  • Use that information to design the console, knowing exactly what's needed.

  • Bring it all together in a purpose-built control room that supports the operator.

Involve The Operator. Improve Performance.

When operators are part of the design process, every element works better, together. That's how great control rooms are built.

Global Expertise

Worldwide Solutions

At UCDS, we bring our expertise across the globe, working hand-in-hand with organizations in diverse industries and locations. Our international reach allows us to understand and adapt to regional needs while delivering world-class solutions in control room design, operations, and field performance.

Alarm Management In The Processing Industry

Learn more about Alarm Management Training for your team from Ian Nimmo.

Check out our Blog

News & Articles

Check out our free resources and get access to essential files

Situation Awareness

Control Room Methodology

We provide a complete operator centered situation awareness control room methodology.
Field Operations

Optimal Performance & Efficiency

Discover how we achieve high performance in field operations by focusing on six key factors that ensure optimal results.

An Unseen Problem In The Control Room
Is A Danger For Your Entire Operation

Testimonials

Contact us

Have Questions? Ask Us!

The best way to take the next step is to schedule a free consultation with our team.

Contact Us