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User Centered Design Services, Inc (UCDS) provides services for improving operator effectiveness and the ability to detect, diagnose, and manage abnormal situations. We apply human factors / user-centered design in the control room, layout, operator consoles, large overview displays, and reduce traffic and distractions in the control room. We help implement standards in alarm management, HMI design, fatigue management, and shift handover. We develop strategic operator selection processes for new hires and create the training programs and documentation to ensure your new operators understand your process and are prepared to operate under all conditions. Below are two of our most popular services:
Control Room Design: We understand what operators do so we design control rooms on functionality and effectiveness rather than flare: read more
Operator Staffing Study: Do you have the right number of operators to safely meet your operating objectives? Is the workload balanced, and is each position above or below the industry pace setters? read more
Order the New Book: Operator Effectiveness and The Human Side of ErrorThe control room is the heart of operations and the operators are the first line of defense when process problems occur. How they identify and solve problems will dramatically effect the business. Human error is a major problem. read more