Ian Nimmo, President and CEO of User Centered Design Services, discusses the company’s history. UCDS has been in existence for over 20 years. Our foundation was at the abnormal situation management research consortium where Nimmo was the program director. Now, operations are the main focus of UCDS, both in the control room and in the field. Services include control room design, HMI, alarm management, management of organization change, best practices, and more. Ian Nimmo brings 50 years of experience in the industry to UCDS clients.