Human error is some that impacts so many areas of operations and effectiveness. We have designed several tools, workshops and assessments to identify where human error is causing the biggest problems in your operations.
Here are some steps to reduce human errors include:
- addressing the conditions and reducing the stressors which increase the frequency of errors;
- designing plant and equipment to prevent slips and lapses occurring or to increase the chance of detecting and correcting them;
- making certain that arrangements for training are effective; designing jobs to avoid the need for tasks which involve very complex decisions, diagnoses or calculations, e.g. by writing procedures for rare events requiring decisions and actions;
- ensuring proper supervision particularly for inexperienced staff, or for tasks where there is a need for independent checking;
- checking that job aids such as procedures and instructions are clear, concise, available, up-to-date and accepted by users;
- considering the possibility of human error when undertaking risk assessments; thinking about the different causes of human errors during incident investigations in order to introduce measures to reduce the risk of a repeat incident; and monitoring that measures taken to reduce error are effective.
These steps are part of a bigger process you can read about here.
Please contact us to learn more about how you can reduce human error in your mission critical environment.