2018 Control Room Workshop

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Join us in Prescott, Arizona
for the 2018 Control Room Workshop

How would you evaluate the performance of your Control Room?

Come and find out as your Control Room Experts, User Centered Design Services, conduct a five-day workshop at the historic Hassayampa Hotel in beautiful Prescott, Arizona, June 17 – 22, 2018. Learn about best practices in control room ergonomics, operations excellence topics such as high-performance graphics, alarm management and proper staffing.

Sessions (details below) will be led by Ian Nimmo, President and Founder of User Centered Design Services, and his staff of industry professionals (click HERE for photos and bios of presenters). Mr. Nimmo is a founder and former program director of the Abnormal Situation Management (ASM) Consortium. In that role Mr. Nimmo saw a need in the industrial marketplace for overall control room and human factors expertise. To fill the void, he left and founded User Centered Design Services, Inc. in 2000.

The workshop will begin Sunday evening with a welcome reception sponsored by our partner Lin & Associates. Also included in your conference fee is a mid-week break to enjoy the grandeur of the Grand Canyon.

Hotel reservations should be made with the Hassayampa Inn (1.800.322.1927). Let them know you’re with the workshop to receive our special rate.


View the workshop schedule of events HERE.

See workshop FAQ's HERE.


Situation Awareness - Ian Nimmo

Abnormal situation awareness encompasses a range of events outside the “normal” plant operating modes, e.g. trips, fires, explosions, toxic releases, or simply not reaching planned targets. The Situation Awareness Workshop focuses on improving situation awareness in the control room, thereby improving operator performance and reducing operator workload. Options, successes, and failures involved in handling abnormal situations will be addressed. This is a true, front-loaded activity and can produce significant cost savings through awareness of best and worst practices, resulting in significant project savings as well.

High Performance HMI - Ian Nimmo

Do you really understand the ISA 101 standard? Are your graphics causing a key hole effect? Are you using more than 7 colors or do you have too many graphics? Are your operators resisting greyscale graphics or not using your overview screens?

Recent research has identified that well-implemented HMI can improve operator performance in problem detection, diagnosis and resolution by as much as 48 percent, reducing the amount of time the plant is running at less-than-optimal efficiency. 

Proper HMI design can reduce operator workload, improve situational awareness, and aid the operator in preventing minor deviations from becoming major incidents. Well-designed HMI also works hand-in-hand with Alarm Management initiatives. Better presentation of information to the operator improves overall situation awareness. 

HMI Experience - Rob Allen of Lin & Associates

Lin & Associates and UCDS have extensive partnership expertise in following HMI standards, regulations, and best practices. This segment will present examples and illustrations of our past projects.

Control Room Design - Ian Nimmo & Chris Heil

What does control room design have to do with situation awareness? Do you have more than one control room and think you should consolidate? Do your operators work in dark control rooms and is fatigue an issue? Do you want your operators to manage problems quicker?

UCDS has participated in over 100 control room designs and redesign projects across multiple industry sectors around the world. Our methodology is grounded on the International Standard (ISO) 11064 which ensures that all important aspects of the operation of a modern control room are considered. Topics for this session will include: why you really need to understand the ISO 11064 standard, how to design a control room, control room ergonomics, HVAC, lighting, acoustics, noise control, and traffic flow.

Staffing Studies - Christi Mezzic

Staffing levels in many facilities are determined through the process of labor force negotiations which typically does not include optimizing expenses. UCDS utilizes a unique methodology specifically addressing the differences between types of operations and facilities. For a typical oil refinery study, it is not unusual to identify field operator staffing reductions of 10 percent and console operator reductions of 25 percent. Christi will discuss how UCDS will provide realistic and achievable recommendations for decision making and assist in implementing our recommendations. 

Management of Organizational Change (MOOC) - Ian Nimmo & Christi Mezzic

Just like Management of Change (MOC) will ensure changes are justified, safe, and documented, the same is necessary when organizational changes are implemented. Management of Organizational Change (MOOC) will ensure that safety is not compromised during abnormal and emergency situations before proposed staffing changes.

Control Room Philsophy - Ian Nimmo

Ian will present an overview of the Control Room Philosophy as related to best practices and Crisis Intervention and Operability (CRIOP). CRIOP is a methodology used to verify and validate the ability of a control center to safely and efficiently handle all modes of operations including start up, normal operations, maintenance, process disturbances, critical situations and shut down.  

Security - Bob Lee

Many continuous process operations leave security at the gate. Inside the gate, the control room may be defenseless to whomever compromises the initial security perimeter. UCDS offers a site security assessment to detect vulnerabilities for a variety of threats. Bob will discuss security liabilities and compliance to established standards. The Department of Homeland Security (DHS) provided guidance on how to identify, handle and safeguard information developed by private and public entities under Section 550 of Public Law 109-295 and its implementing regulations, the Chemical Facility Anti-Terrorism Standards (CFATS), and 6 CFR Part 27. Pursuant to CFATS, this information is known as Chemical-terrorism Vulnerability Information, or CVI. 

Console Design - Chris Heil

You may have noticed that you have many choices when it comes to console furniture. UCDS offers an ergonomic console specification document based on the ISO 11064 design standard where we identify the user requirements through a task analysis study and user-centered specifications. An ergonomic console selection begins with a thorough task analysis. Chris will discuss the user’s roles, tasks, and need for a healthy working environment that promotes vigilance and combats fatigue.

Fatigue - Ian Nimmo & Bob Lee

Lurking within our control rooms is a demon, who strikes at the worst possible time in the life of a control room. During the early hours of the morning driven by poor lighting, unhealthy environmental controls, fatigue takes its toll. With no fatigue countermeasures in place, the operator faces the perfect storm. Fatigue plays a big part in human error, so we have to look at the contribution of fatigue to human error and incidents. Bob and Ian will discuss fatigue management and the Fatigue Risk Management Plan covered by the API RP.

Shift Handover - Ian Nimmo & Bob Lee

Shift handover communications has been identified as a factor that contributed to an average of 20 percent of the incidents in continuous processing industries. Ensuring uninterrupted production, safety, and efficiency requires critical information be accurately communicated at shift change. Bob and Ian will discuss shift handover best practices.

Alarm Management Standards - Ian Nimmo, Christi Mezzic & Rob Brooks

Do you really understand the IEC 62692 & ISA 18.2 standards? Why haven’t you seen a return on your alarm management efforts? Why are you still having alarm floods? What does alarm management have to do with High Performance Graphics? What about safety related or critical alarms?

A poorly implemented system adds to workload, increases frustration, stress, and confusion, and can ultimately impact safety, reliability, production, and profitability. Ian will discuss how UCDS provides a comprehensive array of alarm management services while utilizing best practices and industry standards that can be used to evaluate your current plant condition, and make realistic and achievable recommendations for improvement. We will discuss how to make a Master Alarm Database and use it during alarm rationalization.

Operations, Best Practices - Ian Nimmo

At the beginning of the ASM Consortium Research program operations best practices were developed from many site studies around the world. These have been continuously improved on over 25 years and are now a significant benefit to our customers in setting a vision and correcting many gaps in your management systems.

Welcome Reception Sponsored By:

exterior fountain with banjo
caven_120606_4337 lobby

Event Info


Date: June 17-22, 2018

Location: Prescott, Arizona
Hassayampa Inn (hassayampainn.com)

Pricing: $585 individual / Contact us for a limited time offer coupon code.

Workshop will feature
industry expert and UCDS President & Founder Ian Nimmo.