Operator Selection, Training & Competency


Connecting your business to the Technology resources you need

Operator Selection

Selection involves a range of activities:-

  • Advertising for applicants
  • Screening candidates
  • Testing
  • Interviewing
  • References

Identifying operators with the required training and competence to fill open positions can be challenging. You have to attract and identify candidates who have the right skills, capability to learn, and have the right personality attributes appropriate to the demands of the job. The selection process should be structured, documented, and unique to ensure you’ve selected the right people. Do you have a documented selection process methodology?

Operator Competence

Review your site against this checklist:

  • Job Performance Profiles are developed for each job position
  • Key Knowledge, Skills and Attributes, identified in the Job Performance Profiles, are used as the key selection criteria for new employees
  • Assessment tools are used to measure the potential employees against the key selection criteria
  • A well-defined training curriculum, based on the Job Performance Profiles, identifies the competency-based training required for a job position
  • The training methodologies utilized accommodate adult learning and facilitate the acquisition of the skills and knowledge that people need
  • Trainers are qualified in the subject matter and are certified to conduct training
  • Actual work instructions/procedures are the basis of on-the-job training
  • Current training/qualification records identify the training completed/needed and are used as the basis for task assignments (Never make a person do a job they’re not competent to do)
  • The competence of Supervisors and Managers is continually evaluated and improved
  • Lessons learned from major accidents/incidents are used to improve site training
  • Refresher training is routinely scheduled and conducted
  • Training and job competency are evaluated on an on-going basis
  • The selection, training and assessment system is changed based on the results of ongoing evaluations


A well-defined training system is critical to ensuring that each employee can perform at a predetermined standard. Training ensures that operators meet and continue to meet the required competency levels and contribute to organizational goals.

UCDS can assist you in developing training materials that are specific to your operating processes. These training materials often include:

  • Process Overview Training
  • Process System Training
  • Console Strategy Training

Our process is a proven development methodology. It incorporates several review steps to ensure the training
modules meet the appropriate standards of quality and content.

Operator Training

Module Design
This is an on-site review to determine the “look and feel” for each type of training module by reaching consensus on items such as learning objectives, level of detail, use of graphics, testing mechanisms, etc. Standardized templates to serve as guidance document for our technical writers.

Data Collection
Data collection consists of interviews with subject matter experts; researching P&IDs, process descriptions, and equipment information to gather the required technical information; and taking digital photos of equipment items to be incorporated into the training modules.

Training Module Development
Our technical writers analyze the collected data to extract specific information for the training modules. They then input the technical data into the approved template, develop the required graphics, and develop test questions. The material is then edited and returned to the customer for review.

Technical Review
The technical review is a formal validation of the technical data presented in the training module(s). Subject matter experts and UCDS personnel jointly review the material to determine the accuracy and adequacy of the data.

Technical review changes are incorporated into the modules and are edited for acceptance.


Operator – Selection, Training & Competence

well-defined training system is criticalHarry Williams – Harry has over 20 years of experience in evaluating, designing, and developing operator training programs. He has assembled a team of technical writers that can develop training materials in virtually any industry, including mining, refining, petrochemical, pulp and paper, and many more.
Harry previously worked for our good friend Jack Pankoff and TTS Performance Systems. Together, with Jack’s support, we developed NEW improved operator effectiveness practices. Everyone has management systems but few have systems that have a solid ROI and good Human Factors Engineering behind them. If your company wants to eliminate Human Error and improve Ergonomics while improving your Risk Control Systems we can help you develop Leading Indicators to supplement existing Lagging Indicators. Here at UCDS we continuously seek out best practices, provide continuous improvement and qualified staff with solid industrial experience.

User Centered Design Services, Inc. provides a full complement of services including consulting, control room design, HMI implementation, and training services to dramatically improve the operations in production facilities around the world.