Control Room Excellence: a goal all managers want to achieve which includes a zero harm - zero incident culture. Production excellence begins within the core of operations: the control room. Our operators and controllers must work in a best-in-class environment, and have world class training, tools, and support in order to stay vigilant, aware, and predictive.

Featured Blog / Success Story
Operator Effectiveness Means Money
Arnold Oliver of Worsley Alumina challenged his process control group to improve process efficiency. The goal was to get operators to set setpoints closer to the maximum process capacity. To achieve this, operators needed an environment that was optimized. Operator effectiveness was the major focus for changes that proved to provide significant returns on their investment.
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Experts in Human Factors, Process Control, Control Room Operations, and Operator Performance

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User Centered Design Services, Inc (UCDS) provides services for improving operator effectiveness and the ability to detect, diagnose, and manage abnormal situations. We apply human factors / user-centered design in the control room, layout, operator consoles, large overview displays, and reduce traffic and distractions in the control room. We help implement standards in alarm management, HMI design, fatigue management, and shift handover. We develop strategic operator selection processes for new hires and create the training programs and documentation to ensure your new operators understand your process and are prepared to operate under all conditions. Below are two of our most popular services:

Control Room DesignControl Room Design: We understand what operators do so we design control rooms on functionality and effectiveness rather than flare: read more

Operator Staffing StudyOperator Staffing Study: Do you have the right number of operators to safely meet your operating objectives? Is the workload balanced, and is each position above or below the industry pace setters?  read more

Operator Staffing StudyOrder the New Book: Operator Effectiveness and The Human Side of ErrorThe control room is the heart of operations and the operators are the first line of defense when process problems occur. How they identify and solve problems will dramatically effect the business. Human error is a major problem.  read more